Carson Sun Hoodie - Surplus

• Free shipping on all orders
• Most orders are shipped within 24 hours, but occasionally may take longer.
• If we cannot ship your order within 3 business days you will receive an email informing you of the ship date
• All orders are shipped via the United States Postal Service
• We will provide a tracking number via email when the order ships
• Local delivery orders going to Mammoth Lakes, CA will be hand delivered by one of our employees and will not include tracking. Please provide a physical address, not a PO Box, so we can drop the order off at your doorstep.

Return Policy:

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We use a company called Re:do for FREE unlimited Returns: 

• Customers now have the option to pay a small fee at the time of purchase to qualify for free unlimited returns on that order
• If you did not purchase Re:do you can still use our return portal below and purchase a return label.
• You can also ship your items back to us via any method you chose. You will be responsible for the return shipping cost. Contact us at jb@faultline395.com to initiate a return without using Re:do. Items will need to be sent to the following address: 207 Joaquin Rd, or Box 7838, Mammoth Lakes, CA 93546
• Items sent back to us without first requesting a return will not be accepted. 

Re:do Return Steps:  

1. Start your return by clicking on the link below
2. Select which items you would like to return and your preferred refund method
3. If you checked out with Re:do, your return is covered! Otherwise, you can purchase your label
4. Print your label and attach it to the top of the package, then drop it off at any USPS location.

To start a return, follow this link - https://faultline395.com/apps/redo/account. You can always contact us for any return question at jb@FaultLine395.com.

Happiness Guarantee
We are sure you will be happy with your purchase from Faultline395, but if you are not, we will make it right. If you are not happy for any reason, contact us at the email listed above.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at jb@FaultLine395.com.